Terms of service
Terms of Service
Last Updated: August 7, 2026
Welcome to LUNOVA™.
These Terms of Service (“Terms”) govern your access to and use of the LUNOVA™ website, online store, products, features, content, and related services (collectively, the “Services”).
Throughout these Terms, the terms “we,” “us,” and “our” refer to LUNOVA™.
Our online store is powered by Shopify, which enables us to provide our products and Services to you.
By visiting our website, purchasing a product, creating an account, or otherwise using our Services, you agree to be bound by these Terms, as well as our Privacy Policy, Refund & Return Policy, Shipping Policy, and any other policies made available through our website.
If you do not agree with these Terms, you should not access or use the Services.
1. Eligibility and Use of Our Services
By using our Services, you represent that you are at least the age of majority in your state, province, or jurisdiction of residence, or that you have obtained the consent of a parent or legal guardian where required.
You agree to use our Services only for lawful purposes and in accordance with these Terms.
You may not use our website, products, or Services for any illegal, fraudulent, abusive, or unauthorized purpose.
You must not transmit viruses, malicious code, or other technologies intended to damage, disrupt, interfere with, or gain unauthorized access to our Services or systems.
2. Online Store Terms
We reserve the right to refuse service to anyone where permitted by applicable law.
You agree not to reproduce, duplicate, copy, sell, resell, exploit, or misuse any portion of the Services without our prior written permission.
You are responsible for ensuring that the information you provide when placing an order is complete and accurate.
3. Products and Product Information
We make reasonable efforts to display our products, descriptions, photographs, specifications, features, and colors as accurately as possible.
However, the appearance of products may vary depending on your device, screen settings, lighting conditions, manufacturing updates, or other factors.
We do not guarantee that your device's display of colors or product images will be completely accurate.
Product packaging, accessories, specifications, and other details may occasionally change without notice when reasonably necessary.
We reserve the right to modify or discontinue products at any time, subject to applicable law.
4. Prices
All prices displayed on our store are shown in the currency indicated at checkout.
We reserve the right to change product prices at any time without prior notice.
Price changes will not affect orders that have already been completed and confirmed, except where permitted or required by applicable law.
Discounts, promotions, coupon codes, and special offers may be subject to additional terms and may be changed or discontinued at our discretion.
5. Orders
When you place an order through LUNOVA™, you are making an offer to purchase the selected products.
We reserve the right to accept, reject, limit, or cancel an order where reasonably necessary, including in cases involving:
- Suspected fraud or unauthorized transactions.
- Incorrect pricing or product information.
- Product availability issues.
- Payment authorization problems.
- Orders that appear to be placed by resellers or distributors without authorization.
- Violations of these Terms.
If we cancel an order after payment has been successfully processed, we will issue an appropriate refund to the original payment method.
6. Billing and Account Information
You agree to provide current, complete, and accurate billing, shipping, payment, and account information for purchases made through our store.
You agree to promptly update your information when necessary so that we can complete your transactions and contact you regarding your orders.
We are not responsible for delays, failed deliveries, or other issues caused by inaccurate information provided by the customer.
7. Payments
Payments may be processed through Shopify and/or third-party payment providers.
By providing payment information, you represent that you are authorized to use the payment method selected.
Your use of third-party payment services may also be subject to the terms and privacy policies of those providers.
We do not guarantee that every payment method will always be available.
8. Shipping and Delivery
Shipping and delivery estimates are provided for informational purposes and may vary depending on destination, carrier operations, product availability, processing times, customs procedures, weather, and other circumstances outside our reasonable control.
Estimated delivery dates are not guaranteed unless expressly stated otherwise.
Customers are responsible for providing a complete and accurate shipping address.
Additional information regarding shipping, processing, tracking, and delivery may be provided in our Shipping Policy.
9. Returns and Refunds
Returns, refunds, exchanges, damaged products, defective products, and order cancellations are governed by our Refund & Return Policy.
Customers should review that policy before completing a purchase.
10. Intellectual Property
All content made available through the LUNOVA™ website, including our brand name, logos, graphics, designs, photographs, videos, text, product presentation, website layout, and other original content, may be protected by intellectual property laws.
Except where permitted by applicable law, you may not copy, reproduce, distribute, modify, publish, display, sell, license, or commercially exploit our protected content without prior written permission.
Third-party trademarks, photographs, content, or intellectual property appearing through our Services remain the property of their respective owners.
11. LUNOVA™ Brand
The LUNOVA™ name, branding, logos, visual identity, and original brand materials may not be used in a manner that falsely suggests affiliation, sponsorship, endorsement, or authorization by LUNOVA™.
Nothing in these Terms grants you ownership or licensing rights to the LUNOVA™ brand except where expressly authorized in writing.
12. Third-Party Tools and Services
Our Services may provide access to tools, applications, payment systems, social media integrations, shipping services, or other technologies operated by third parties.
We do not control all third-party services and cannot guarantee their availability, performance, security, or functionality.
Your use of third-party services may be governed by their own terms and privacy policies.
13. Third-Party Links
Our website may contain links to third-party websites or services.
LUNOVA™ is not responsible for the content, accuracy, security, privacy practices, products, services, or availability of third-party websites.
You should review the applicable terms and privacy policies before interacting with or purchasing from third-party websites.
14. Reviews, Feedback, and User Content
If you submit a product review, feedback, suggestion, photograph, comment, or other content to us, you represent that you have the right to provide that content.
You may not submit content that:
- Violates another person's intellectual property or privacy rights.
- Contains unlawful, abusive, threatening, defamatory, or fraudulent material.
- Contains malicious software or harmful code.
- Misrepresents your identity or experience.
To the extent permitted by applicable law, you grant us permission to use content voluntarily submitted to us for purposes related to operating, improving, and promoting our Services.
15. Personal Information
Your submission and our processing of personal information through the Services are governed by our Privacy Policy.
Please review our Privacy Policy to understand how personal information may be collected, used, processed, and disclosed.
16. Errors, Inaccuracies, and Omissions
Occasionally, information on our website may contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, shipping charges, delivery estimates, availability, or other information.
We reserve the right to correct errors, inaccuracies, or omissions and update information when necessary.
If an error materially affects an order you have already placed, we will handle the situation in accordance with applicable law.
17. Prohibited Uses
You may not use our website or Services:
- For unlawful or fraudulent purposes.
- To violate applicable laws or regulations.
- To infringe intellectual property rights.
- To harass, abuse, threaten, discriminate against, or harm others.
- To submit false or misleading information.
- To transmit viruses, malware, or malicious code.
- To collect or track personal information unlawfully.
- To spam, phish, scrape, crawl, or interfere with the operation or security of our Services.
- To attempt to bypass security features.
- To impersonate another person or entity.
We may restrict or terminate access to our Services for violations of these Terms where permitted by applicable law.
18. Disclaimer of Warranties
To the fullest extent permitted by applicable law, the Services and website are provided on an “as is” and “as available” basis.
We do not guarantee that the Services will always be uninterrupted, secure, error-free, or available at all times.
Nothing in these Terms excludes warranties, guarantees, or consumer rights that cannot legally be excluded.
19. Limitation of Liability
To the fullest extent permitted by applicable law, LUNOVA™ and its owners, employees, affiliates, contractors, service providers, and partners will not be liable for indirect, incidental, special, consequential, or punitive damages resulting from your use of or inability to use the Services.
Nothing in these Terms limits or excludes liability where doing so would be prohibited by applicable law.
20. Indemnification
To the extent permitted by applicable law, you agree to indemnify and hold harmless LUNOVA™ and its affiliates, employees, contractors, service providers, and representatives from claims, liabilities, damages, or expenses arising from your unlawful misuse of the Services, your violation of these Terms, or your violation of the rights of another person.
21. Severability
If any provision of these Terms is determined to be unlawful, invalid, or unenforceable, that provision will be enforced to the maximum extent permitted by applicable law, and the remaining provisions will remain in effect.
22. Termination
These Terms remain effective unless terminated by you or by us.
You may stop using our Services at any time.
We may suspend or terminate access to the Services if we reasonably believe you have violated these Terms, engaged in fraudulent activity, or misused our Services, subject to applicable law.
23. Governing Law
These Terms and any disputes relating to the Services will be governed by the laws applicable to the business operating LUNOVA™, without limiting any mandatory consumer protection rights that may apply based on your place of residence.
24. Changes to These Terms
We may update these Terms periodically to reflect changes to our Services, business practices, legal requirements, or operational needs.
The most current version will be posted on this website with an updated “Last Updated” date.
Your continued use of the Services after updated Terms become effective constitutes acceptance of those Terms to the extent permitted by applicable law.
25. Entire Agreement
These Terms, together with our Privacy Policy, Refund & Return Policy, Shipping Policy, and other policies posted on our website, constitute the agreement governing your use of the LUNOVA™ Services.
26. Contact Information
If you have questions regarding these Terms of Service, please contact:
LUNOVA™ Customer Support
Email: shoplunovaoficial@gmail.com
United States