Privacy policy
Last Updated: August 7, 2026
LUNOVA™ operates this store and website, including all related information, content, features, tools, products, and services in order to provide you, the customer, with a curated shopping experience (the “Services”).
Our store is powered by Shopify, which enables us to provide the Services to you.
This Privacy Policy describes how LUNOVA™ collects, uses, and discloses your personal information when you visit, use, make a purchase or other transaction through the Services, or otherwise communicate with us.
If there is a conflict between our Terms of Service and this Privacy Policy regarding the collection, processing, or disclosure of personal information, this Privacy Policy will control.
Please read this Privacy Policy carefully. By accessing or using any of the Services, you acknowledge that you have read and understand how we collect, use, and disclose your personal information as described below.
Personal Information We Collect or Process
When we use the term “personal information,” we mean information that identifies you or can reasonably be linked to you.
Depending on how you interact with our Services, where you live, and what applicable law permits or requires, we may collect or process the following categories of personal information:
Contact Information
- Name
- Billing address
- Shipping address
- Phone number
- Email address
Financial Information
- Payment card information
- Payment method
- Payment confirmation
- Transaction details
- Other payment-related information
Payment information may be processed by Shopify and third-party payment processors on our behalf.
Account Information
- Username
- Password
- Account preferences
- Account settings
- Security information
Transaction Information
- Products you view
- Products added to your cart
- Products purchased
- Returns or exchanges
- Canceled orders
- Previous transactions
Communications With Us
We may collect information you provide when contacting LUNOVA™ Customer Support, submitting a request, asking a question, or otherwise communicating with us.
Device Information
- Device information
- Browser information
- Network connection information
- IP address
- Other unique identifiers
Usage Information
We may collect information regarding how and when you access, browse, and interact with our website and Services.
Sources of Personal Information
We may collect personal information from:
Directly From You
For example, when you make a purchase, create an account, use our Services, contact us, or otherwise provide information directly to us.
Automatically Through Our Services
Certain information may be collected automatically from your device when you visit our website or use our Services, including through cookies and similar technologies.
Service Providers
We may receive information from companies that provide services on our behalf, including payment processing, order fulfillment, shipping, analytics, hosting, and customer support.
Business Partners and Other Third Parties
We may receive information from business, advertising, marketing, or technology partners where permitted by applicable law.
How We Use Your Personal Information
We may use your personal information for the following purposes:
Providing and Improving Our Services
We use personal information to:
- Process and fulfill orders.
- Process payments.
- Arrange shipping and delivery.
- Facilitate returns, refunds, and exchanges.
- Maintain customer accounts.
- Remember customer preferences.
- Provide product recommendations.
- Provide customer support.
- Improve our products, website, and shopping experience.
- Send important information regarding orders and accounts.
Marketing and Advertising
Where permitted by applicable law, we may use personal information to send promotional communications by email, text message, or other channels.
We may also use information about your interactions with our store to provide or help deliver personalized advertising.
You may unsubscribe from promotional emails at any time by using the unsubscribe option provided in those communications.
Security and Fraud Prevention
We may use personal information to:
- Authenticate accounts.
- Provide secure checkout and payment experiences.
- Detect and prevent fraud.
- Investigate suspicious, malicious, or illegal activity.
- Protect our customers, business, website, and Services.
If you create an account with LUNOVA™, you are responsible for maintaining the confidentiality of your account credentials.
Communications With You
We use your personal information to respond to questions, provide customer support, process requests, communicate regarding orders, and maintain our business relationship with you.
Legal Obligations
We may use personal information when reasonably necessary to:
- Comply with applicable laws and regulations.
- Respond to valid legal requests.
- Cooperate with government authorities or law enforcement when legally required.
- Investigate potential violations of our terms and policies.
- Protect our legal rights and those of our customers or other individuals.
How We Disclose Personal Information
In certain circumstances, we may disclose personal information to third parties for legitimate business purposes.
This may include:
- Shopify.
- Payment processors.
- Shipping and fulfillment providers.
- Cloud hosting providers.
- IT and security providers.
- Analytics providers.
- Customer service providers.
- Marketing and advertising partners.
- Other vendors that perform services on our behalf.
We may also disclose information when you request or authorize us to do so, such as when information is necessary to ship your order.
Information may also be disclosed in connection with a business transaction, such as a merger, acquisition, restructuring, financing, or sale of all or part of our business.
We may disclose information when required by law or when reasonably necessary to protect LUNOVA™, our customers, our Services, or the rights and safety of others.
Our Relationship With Shopify
Our store is powered and hosted by Shopify.
Shopify collects and processes certain personal information regarding your access to and use of our Services in order to provide and improve its platform and services.
Information submitted through our store may be transmitted to Shopify and other service providers that may operate in countries other than your country of residence.
Shopify may also process information relating to your interactions with our store, other Shopify merchants, and the Shopify platform in accordance with its own privacy practices.
For additional information regarding Shopify's privacy practices and your privacy rights regarding information processed by Shopify, please review Shopify's applicable privacy notices and privacy portal.
Cookies and Similar Technologies
Like many online stores, we may use cookies and similar technologies to operate and improve our Services.
Cookies may help us:
- Remember your preferences.
- Maintain your shopping cart.
- Understand how customers use our website.
- Improve website performance.
- Provide relevant advertising.
- Prevent fraud and improve security.
Your browser may allow you to block, remove, or manage cookies. Disabling certain cookies may affect the functionality of some parts of our website.
Third-Party Websites and Links
Our Services may contain links to websites or online platforms operated by third parties.
LUNOVA™ does not control these third-party websites and is not responsible for their privacy practices, security practices, content, accuracy, or reliability.
We encourage you to review the privacy policies and terms of any third-party website you visit.
Information you voluntarily share through public or semi-public areas, including third-party social media platforms, may be visible to other users.
Children's Privacy
Our Services are not intended for use by children, and we do not knowingly collect personal information from children under the age required by applicable law.
If you are a parent or legal guardian and believe that a child has provided personal information to us, please contact us so that you may request its deletion.
We do not knowingly sell or share personal information belonging to individuals under 16 years of age as those terms may be defined under applicable privacy laws.
Security and Retention of Your Information
We use reasonable measures designed to protect personal information.
However, no security system or method of transmitting information over the internet is completely secure, and we cannot guarantee absolute security.
We recommend that customers avoid sending sensitive or confidential information through unsecured communication channels.
We retain personal information for as long as reasonably necessary to:
- Maintain your account.
- Provide our Services.
- Complete transactions.
- Fulfill legal obligations.
- Resolve disputes.
- Prevent fraud.
- Enforce our agreements and policies.
The specific retention period may vary depending on the type of information and applicable legal requirements.
Your Privacy Rights and Choices
Depending on where you live, applicable privacy laws may provide you with certain rights regarding your personal information.
These rights may include:
Right to Access
You may have the right to request access to personal information we maintain about you.
Right to Delete
You may have the right to request deletion of certain personal information we maintain about you, subject to applicable exceptions.
Right to Correct
You may have the right to request correction of inaccurate personal information.
Right to Data Portability
In certain circumstances, you may have the right to request a copy of your personal information in a portable format.
Right to Opt Out of Certain Data Uses
Depending on your location, you may have rights relating to certain uses of personal information for targeted advertising or activities legally defined as the “sale” or “sharing” of personal information.
Where required by applicable law, we will provide methods for exercising these rights.
Communication Preferences
You may unsubscribe from promotional emails by following the unsubscribe instructions included in those communications.
Even if you unsubscribe from marketing communications, we may continue sending non-promotional communications regarding your account, purchases, orders, transactions, or customer service requests.
We will not discriminate against you for exercising privacy rights available under applicable law.
We may need to verify your identity before processing certain privacy requests.
Where permitted by law, you may also designate an authorized agent to submit a privacy request on your behalf.
Complaints
If you have concerns or complaints regarding how LUNOVA™ handles your personal information, please contact us using the information provided below.
Depending on where you live, you may also have the right to appeal certain decisions or submit a complaint to the appropriate privacy or data protection authority.
International Data Transfers
Your personal information may be transferred, stored, or processed outside the country where you live.
When required by applicable law, appropriate safeguards may be used for international transfers of personal information.
For transfers involving the European Economic Area or United Kingdom, this may include recognized transfer mechanisms such as Standard Contractual Clauses or other legally approved safeguards, where applicable.
Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business practices, Services, technologies, or applicable legal and regulatory requirements.
When changes are made, we may update the “Last Updated” date at the top of this Privacy Policy and take additional steps to notify you when required by applicable law.
We encourage you to review this Privacy Policy periodically.
Contact Us
If you have questions regarding this Privacy Policy, our privacy practices, or would like to exercise any privacy rights available to you, please contact:
LUNOVA™ Customer Support
Email: shoplunovaoficial@gmail.com
United States