Refund & Return Policy

Last Updated: August 7, 2026

At LUNOVA™, customer satisfaction is important to us. We want you to feel confident when shopping with us. If you are not completely satisfied with your purchase, please review our return and refund policy below.

30-Day Return Policy

We accept return requests within 30 days of delivery.

To be eligible for a return, your item must:

• Be unused and in the same condition in which you received it.
• Include all original accessories, components, manuals, and packaging.
• Show no signs of damage caused by misuse, improper installation, or accidental damage.
• Include proof of purchase or your order number.

Please contact us before returning any product. Returns sent without prior authorization may not be accepted.

Damaged, Defective, or Incorrect Items

Please inspect your order when it arrives.

If your product arrives damaged, defective, or you receive the wrong item, contact us as soon as possible and provide:

• Your order number.
• A description of the issue.
• Clear photos or videos showing the problem.

Once we review the information, we will work with you to provide an appropriate solution, which may include a replacement or refund.

Change of Mind Returns

If you decide that you no longer want your product, you may request a return within the 30-day return period, provided the product meets the eligibility requirements above.

Unless the product arrived damaged, defective, or incorrect, the customer is responsible for applicable return shipping costs.

Original shipping charges, if any, are non-refundable unless the return is due to an error on our part.

Non-Returnable Items

We may not accept returns for:

• Products damaged through misuse or improper handling.
• Products missing original parts or accessories.
• Items returned after the 30-day return period.
• Gift cards.
• Items specifically marked as final sale or non-returnable at the time of purchase.

Refunds

Once your return is received and inspected, we will notify you whether your refund has been approved.

If approved, the refund will be issued to your original payment method.

Please allow your bank or credit card provider additional processing time before the refund appears in your account.

Order Cancellations

If you need to cancel or modify an order, please contact us as soon as possible.

We cannot guarantee that an order can be canceled or changed once it has entered processing or has already shipped.

Lost or Missing Packages

If your tracking information shows an unusual delay or you believe your package has been lost, please contact us so we can review the situation with the shipping carrier.

LUNOVA™ is not responsible for packages delivered to an incorrect address provided by the customer during checkout.

Exchanges

The fastest way to receive a different product is to contact us regarding the original item. If your return is approved, you may place a new order for the desired product.

How to Start a Return

To request a return or refund, please contact LUNOVA™ Customer Support and include your order number and the reason for your request.

Email: shoplunovaoficial@gmail.com

Please do not return your order to the address shown on the original package unless instructed by our customer support team. We will provide return instructions after reviewing your request.

Contact Us

If you have any questions about returns or refunds, please contact us:

LUNOVA™ Customer Support
Email: shoplunovaoficial@gmail.com

We are committed to providing a smooth and fair shopping experience for every LUNOVA™ customer.