Shipping policy
Shipping Policy
Last Updated: August 7, 2026
Thank you for shopping with LUNOVA™.
We are committed to providing a smooth and reliable delivery experience. This Shipping Policy explains our order processing, estimated delivery times, tracking, address requirements, and how we handle potential shipping issues.
Order Processing
Orders are typically processed within 1–3 business days after payment has been successfully confirmed.
Orders placed on weekends or holidays may begin processing on the next business day.
During periods of high demand, product launches, promotions, holidays, or other exceptional circumstances, processing may take slightly longer.
Once your order has been processed and shipped, you will receive a shipping confirmation when tracking information is available.
Estimated Shipping Times
Estimated delivery times may vary depending on your location, product availability, shipping carrier, and other circumstances.
For orders shipped within the United States, estimated delivery is generally:
5–12 business days after order processing.
Please note that these are estimates and not guaranteed delivery dates.
Unexpected carrier delays, severe weather, holidays, transportation disruptions, or other circumstances outside our reasonable control may affect delivery times.
Shipping Costs
Shipping costs, if applicable, will be displayed during checkout before you complete your purchase.
From time to time, LUNOVA™ may offer free shipping as part of a promotion or on qualifying orders.
Any applicable shipping conditions will be displayed on our website or during checkout.
Order Tracking
Once your order has shipped and tracking information becomes available, you may receive a confirmation email containing your tracking number or a link to track your package.
Please allow some time for tracking information to update after receiving your shipping confirmation.
In some cases, carriers may take 24–72 hours to display the latest tracking activity.
Multiple Packages
If your order contains multiple products, they may occasionally be shipped separately.
As a result, you may receive more than one package and more than one tracking number for the same order.
Receiving one package before another does not necessarily mean that an item is missing from your order.
Incorrect or Incomplete Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please carefully review your:
- Full name
- Street address
- Apartment or unit number, if applicable
- City
- State
- ZIP code
- Contact information
If you notice an error in your shipping address, please contact us as soon as possible.
We will make reasonable efforts to update the address before the order ships, but we cannot guarantee that changes can be made once an order has entered processing or has been shipped.
LUNOVA™ is not responsible for delivery issues resulting from incorrect or incomplete shipping information provided by the customer.
Delayed Orders
Although we work to ensure orders arrive within the estimated delivery timeframe, occasional delays may occur.
Delays may result from:
- Carrier disruptions
- Severe weather
- High shipping volumes
- Holidays
- Transportation delays
- Address verification issues
- Other circumstances outside our reasonable control
If your order appears to be significantly delayed, please contact LUNOVA™ Customer Support so we can review the available tracking information and assist you.
Lost Packages
If you believe your package has been lost in transit, please contact us with your order number.
We will review the available tracking information and, when appropriate, work with the shipping carrier or fulfillment provider to investigate the shipment.
If a package is confirmed lost, we will work with you toward an appropriate resolution in accordance with our policies and applicable law.
Packages Marked as Delivered
If your tracking information shows that your package was delivered but you cannot locate it, we recommend:
- Checking around the delivery location, including entrances, porches, mailrooms, parcel lockers, and other secure areas.
- Asking household members, neighbors, building staff, or front desk personnel whether they accepted the package.
- Confirming that the shipping address provided with your order was correct.
- Allowing a short period of time, as some carriers may occasionally mark packages as delivered shortly before final delivery.
If you still cannot locate your package, please contact us and we will help review the available information.
Damaged Packages or Products
Please inspect your order upon delivery.
If your product arrives damaged, defective, or incorrect, contact us as soon as possible and provide:
- Your order number
- A description of the issue
- Clear photos or videos showing the product and damage
We will review your request and provide an appropriate solution in accordance with our Refund & Return Policy.
Order Changes and Cancellations
If you need to change or cancel your order, please contact us as soon as possible.
We cannot guarantee changes or cancellations once an order has entered processing or has already shipped.
Once an order has shipped, it may be necessary to follow our return process after delivery.
International Shipping
International shipping availability may vary by destination and product.
If international shipping is available for your location, applicable shipping costs and available delivery options will generally be displayed during checkout.
International orders may be subject to customs duties, import taxes, fees, or other charges imposed by the destination country.
Unless otherwise stated during checkout or required by applicable law, customers are responsible for applicable customs duties, import taxes, and related charges.
International delivery times may vary due to customs processing and local carrier operations.
Shipping Restrictions
Certain products or destinations may be subject to shipping restrictions.
If we are unable to ship an order to the address provided, we may contact you to discuss available options or cancel the affected order and issue an appropriate refund.
Contact Us
If you have questions about shipping, delivery, or tracking your LUNOVA™ order, please contact:
LUNOVA™ Customer Support
Email: shoplunovaoficial@gmail.com
United States
Please include your order number when contacting us regarding an existing order so we can assist you more efficiently.